This policy explains when a payment to Meta AI Video Generator can be refunded. It applies to subscriptions and to any one-off credit purchases.
Before you write to us
- Check the billing page in your account to see the invoice and its status.
- Check the credit history to see whether the plan and its credits were applied.
- If a render failed, keep the project link so we can investigate before deciding on a refund.
When we refund
- Duplicate charges for the same subscription period.
- A payment that was taken but the plan was never activated and could not be fixed.
- A render that failed on our side and consumed credits that were not returned.
When we cannot refund
- Credits that have already been spent on successful renders.
- Change of mind after a subscription period has already been used.
- Accounts suspended for breaking the acceptable-use rules in the Terms of Service.
How to request a refund
Email support@metaaivideogenerator.lol with the account email, the invoice or order reference, the payment date and why you are asking. Please contact us before opening a card dispute — a dispute can freeze the account while it is investigated.
How long it takes
Most requests are answered within 24 hours. Approved refunds are returned through Stripe, and your bank may take a further 5–10 business days to show the credit.